Qatar Client Ordered Handrails for Villa

Customer’s name: Mr hamed

Customer country: Qatar

Project named: Villa Handrails 

This customer visited our showroom for the first time in November 2019 and initiated orders for marble stairs from our stone department. We approached the customer, and upon his request for handrails, we provided our catalog for selection. Ultimately, the customer chose to proceed. 

The process, from discussing the specifics to confirming the order, proceeded seamlessly. We addressed each detail meticulously, and the customer eventually confirmed orders for five villas, paid the deposits, organized production, and arranged for shipment to their country.

Come July 2020, the customer suddenly informed us of a fire that had damaged all their handrails. We handrail manufacturer inquired about the cause, and they mentioned the possibility of excessively high outdoor temperatures. Consequently, the customer requested us to reorder a batch matching their previous order quantity. 

After reconfirmation of the order, we expedited production at the factory to ensure no delays in the customer’s construction schedule. The goods were delivered as scheduled and reached the customer’s country. Following the installation of the handrails, they sent us  handrail manufacturer video and picture feedback.

Qatar handrails for Villa

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